an orange square - cheap holidays to bulgaria Site Help

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How do I register?

If you wish to advertise holiday accommodation on Totally Bulgaria please register online

I have registered with the site, but can't log-in. What should I do?

Your online registration will be sent to us and once we have contacted you and confirmed your requirements we activate your account to use the online booking services. Only when you have recieved email confirmation from us that your account has been set up will you be able to log-in and use these services. If you have a queries regarding your account setup please email

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or telephone us on +44 207 193 3872 and we will be happy to help.

I have activated my account but still can't log-in. What should I do?

The Totally Bulgaria website uses ‘cookies' to securely log you in and out of the site. Please ensure you have cookies ‘enabled' and allow a cookie to be saved to your computer when you visit the site. If you do not know how to ‘ enable' cookies please click here for information on how to do it or refer to the help files specific to your web browser. If you still have difficulty logging in, please contact

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with details of your computer operating system i.e. 'windows XP' and the browser you are using i.e. 'internet explorer'.

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I am using an AOL browser and can't log-in. What should I do?

If you are experiencing difficult logging in such as constantly being informed that your username or password is wrong and you are sure they are right it may be due to the fact you are using an AOL browser.
To solve the problem please carry out the following actions listed below.
These instructions are for AOL 7 for Windows but other versions are very similar.

1. Clear browser's cache memory
          * Click MY AOL and select Preferences on the AOL menu bar.
          * Click the WWW button.
          * Click the General Tab.
          * Click Delete Files.
          * Click OK.

2. Clear browser's cookies
          * Go to keyword: Preferences
          * Click Internet Properties (WWW)
          * On the General Tab under Temporary Internet Files, click the Delete Files button.
             If you have a Delete Cookies button, click that.
          * Under History, click Clear History button.
          * Click OK and close the Properties window.

3. Configure browser to accept cookies
          * Select My AOL
          * Select Preferences from the Settings menu
          * Select Internet Properties (WWW)
          * Select the Security tab
          * Select the Internet Zone, then select the Custom button at the bottom of the
             window. The Security dialog then appears.
          * Scroll down to the Cookies section and select Always Accept Cookies
          * Click OK

4. Lower security setting
          * From the AOL Toolbar, select Settings
          * From the settings menu, select Preferences. You see the AOL
             Preferences window.
          * From the Organization column, click Internet Properties.
          * From within the Internet Properties window, click on the Security tab.
          * From the Web Content Zone, highlight Internet (which is associated with
             the world globe icon).
          * Locate the Security Level section and use the slider to set the security level to
             Medium and then click Apply
          * Click OK to exit.

5. Restart Browsers
          * Close all open browsers and reopen browser. Now try logging in again.

I could log in ok yesterday but today I can't. What should I do?

It's probably due to a problem with 'cookies' again! Within Internet Explorer and along the top menu bar click on 'tools\internet options' In the centre of the new window is a section named 'temporary internet files' Click on the button 'delete cookies' you will be asked to confirm your action, click OK to confirm followed by OK to close the 'internet properties' window. Now and try and log in again.
Please note that this action may affect some other websites you regularly visit whereby a stored username etc. may no longer be stored and you will manually have to re-enter it once in order for it to be saved again.



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